We Value OUR Customers and we have a proven track history of Providing Great Customer Service and Pricing for Great Quality Merchandise. When shopping with us, any order placed via our store - we do require our buyers to read our terms. Orders placed confirm that buyers have read our terms and agree to our terms/Policies.
Depending on award-it will either ship from US/Missouri or from Europe/Expedited shipping since we service the United Kingdom, Australia and the US. Customer Service is based in the US and some items will ship out of the East Coast in Missouri and from CA. Please be sure to read the details of the item listing which will identify where it is shipping from.
PERSONALIZING AN AWARD
If you wish to have personalization for your awarrd please add the text information when prompted when placing your order.
A proof will be emailed to ensure all content is spelled correctly and format is correct. The customer has up to 72 hours to review and approve the proof, before we proceed.
When requesting personalization please indicate what text you would like on what line item.
Ex. Line 1- Hollywood Music Award
Line 2 - Everything Hollywood Stores
Line 3- 2021
OUR SHIPPING TERMS AND POLICY
All orders are allowed a minimum of a 5 day processing time. Please read any shipping details listed in the add for we added estimated delivery times to many of our listings to assist you with rough estimate as to when you can expect to receive the item.
Total Delivery Time = Processing Time + Shipping Time
Custom orders, design, print, and made to order orders will have a longer Processing time. Please see the item listing.
IDENTIFYING WHERE YOUR ORDER / ITEM SHIPS FROM:
Shipping Address or Ship to:
It is the buyers responsibility to ensure the accuracy of any Ship to address before submitting your order. Please include any Apt, Suite or Building numbers necessary for a successful delivery.
Shipping Carriers for International and Domestic:
For Shipments Processed via our (2)US locations - We use USPS, UPS or FEDEX Depending on the content of your order, items may split ship so they arrive as closely together as possible. Most all items will ship from within the US. so they will arrive via Fedex or UPS Ground within 9 days from the date the order was paid in full- orders received after 11am will process the next business day.
All exclusive awards are shipped using EMS, DHL Expedited, which has a ESTIMATED DELIVERY time of 5-15 days after your item has been marked ship.
Please note shipping cost does not include duties and taxes- if required by the shipping company- Buyer assumes all responsibility of these costs. .
NOTE:Orders are processed and sent for fulfillment within 24-48 hours, please ensure we have all necessary information such as color option, size options, etc. to ensure your order is not delayed.
PRIVACY AND SECURE ORDER PROCESSING
We accept all Major credit cards and will be processed through Stripe or Square. To prevent Fraudulent transactions- Payments are approved with all matching qualifiers including CVC codes and correct Street Billing address and Zip. If you believe you have provided all correct information, you may want to check with your card issuer for more information.
Secure Payment Processing:
Stripe Payment Processing is an API that is integrated in Real Time through the checkout page via Ecrater. Built in SSL is established within the API Processing your credit card information using tokens which will be Encrypted over any web page. Stripe automatically evaluates charges for fraud risk and blocks those that they believe are fraudulent.
Understanding Card Encryption:
All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
Our Product Line:
We work directly with Manufacturers/supplier to ensure a Quality Product. For this any item listed is in good faith as to where there is an authorized release, of design, copyright image to refrain from claims concerning infringement or intellectual property rights. However, if you are the copyright owner or holder,and feel the use of the image, and or design was not authorized, please contact us. Or you may also contact Ecrater who will reach out to us. Please provide us with a certificate of ownership of the image or design in question, and we will provide any documentation necessary to show legality of using the rights owned. we require you to submit original copyrighted image along with three images of design/image series to show ownership of the original image. If for some reason we are not able to counter claim, the item will be removed immediately from our site.
All exclusive award trophies are manufactured overseas and we are in no way associated with the manufacturing or design of any custom award trophy