RETURN POLICY:
All sales are final. If you are unhappy with your item, request for an RMA and a customer service rep will get back to you, as we may be able to accept the return for credit only. Costumes, wigs, food items cannot be returned for credit. 

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All Returns must be approved and issued an RMA number in order to be returned. Depending on the issue, we offer Full and Partial refunds for Approved Returns. RETURNS- PARTIAL REFUNDS All APPROVED returns are subject to a 20% restocking fee and must be returned within 20 days of delivery. Buyer is responsible postage and shipping charges back to its original place of origin even if the item has been processed by our International location. In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned..

1. Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned.

2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals.

3. Merchandise which show signs of being used or damaged will not be accepted as a return.

4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned. We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, Clearance or Sale items, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer. ***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback on a Marketplace site. There may be an option available- please contact us and We can see what we can do for you. FULL REFUNDS: Full Refunds will be processed for orders that can be proven as never being received. Upon successful investigation of non receipt of goods by carrier- an refund will be submitted for processing. Full refunds are also processed for orders Damaged in Transit or Orders where you received the wrong item. WE MUST BE NOTIFIED WITHIN 5 DAYS OF RECEIPT OF YOUR ORDER IF PRODUCT WAS RECEIVED DAMAGED OR IF YOU RECEIVED THE WRONG ITEM. All merchandise MUST be returned within 20 days in its original sell-able condition and in the original packaging with all accessories to receive a full refund, partial refund, less shipping costs. A 15% to 100% re-stocking fee will be assessed for failure to return all accessories, returning an item not in its original packaging and sell-able condition or for any item returned damaged when not claimed as being received damaged when received. Items without RMA's and that are returned -No credit will be given and the items will be destroyed. Refunds will only be made to the credit card used for the original purchase. Any packages received without an RMA code WILL NOT be eligible for credit. How do I return an item? Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Refunds: Refunds are usually processed within 72 hours once received in acceptable condition and with proper RMA indentification But can take up to 7 business days to appear on your bank card statement. -However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. We can see what we can do for you.

 

RETURN FAQ'S

How do I know if my item can be Returned?
In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned.. 1.Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned. 2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals. 3. Merchandise which show signs of being used or damaged will not be accepted as a return. 4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned. We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, Clearance or Sale items, Award Trophies of any kind custom and non custom, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer. ***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you.

How can I get an Approved RMA number?
Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Please see our contact us page for more info and business hours.

 

Halloween Costumes, Wigs and Mascots - RETURN TERMS
 Since we get many orders for costumes for events , parties, etc ... we an differentiate when the order is needed so the standard rule for costumes is lead time to produce the costume and delivery is 30 days. If you need an expedited servie please contact us  and we can see what options are available 

 

COSTUMES , WIGS AND ACCESSORIES

*Orders placed after the 5th of October, we cannot guarantee delivery by Halloween, though we will do our best to ensure that the item is received by then. If the buyer does not contact us ahead of time, to inquire on alternative options to expedite such item to ensure it arrives on time, then it will be shipped using standard shipping which can take up to 25-30 as stated on items marked "USPS INTL". Orders that are processed without prior notification, buyer is FULLY Liable for the shipment and cannot be returned, rejected or refused, or Buyer has clear understanding that this is their responsibility. If buyer needs a expedited service, we would need to create a item link through ecrater with that option so it may be purchased through the marketplace specifically for that buyer. See contact us page if you need an estimate.. we respond immediate to all email requests. All orders are allowed a minimum of a 5 day processing time, unless it is a Mascot or costume size costume which may take longer. Its always best to inquire within to ensure the Best option is available. Orders that have been given the expedited service will have it clearly indicated in the order so there is no confusion.

 

REFUNDS

 

RETURNS- PARTIAL REFUNDS
All APPROVED returns are subject to a 20% restocking fee and must be returned within 10 days of delivery. RETURNS are credit only. 
Buyer is responsible postage and shipping charges back to its original place of origin even if the item has been processed by our International location.
In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned..
1.Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned.
2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals.
3. Merchandise which show signs of being used or damaged will not be accepted as a return.
4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned.
We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, ANY ITEM SOLD AS Clearance or Sale items, Award Trophies custom and non custom, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer.
***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you.

FULL REFUNDS:
Full Refunds will be processed for orders that can be proven as never being received. Upon successful investigation of non receipt of goods by carrier- an refund will be submitted for processing.
Full refunds are also processed for orders Damaged in Transit or Orders where you received the wrong item. WE MUST BE NOTIFIED WITHIN 5 DAYS OF RECEIPT OF YOUR ORDER IF PRODUCT WAS RECEIVED DAMAGED OR IF YOU RECEIVED THE WRONG ITEM.
All merchandise MUST be returned within 10 days in its original sell-able condition and in the original packaging with all accessories to receive a full refund, partial refund, less shipping costs. A 15% to 100% re-stocking fee will be assessed for failure to return all accessories, returning an item not in its original packaging and sell-able condition or for any item returned damaged when not claimed as being received damaged when received.
Items without RMA's and that are returned -No credit will be given and the items will be destroyed.


Refunds will only be made to the credit card used for the original purchase.
Any packages received without an RMA code WILL NOT be eligible for credit.


Refunds:
Refunds are usually processed within 72 hours once received in acceptable condition and with proper RMA indentification
But can take up to 7-10 business days to appear on your bank card statement.

 

Cancellations

Orders start processing once it is submitted and paid for.  Depending on the stage of the order when the buyer request a cancellation, the buyer may incur a processing fee along with a restock fee if item/order is in a production phase.

 

COSTUME ORDER CANCELLATION TERMS

Once we receive your order, payment and measurements- we begin the lead time for the making and sizing of the item. If you cancel while your order has already started its production, we do charge a cancellation fee depending on the stage at which your item was in production. For Custom Costumes : Stage 1- (1-5) Days of production there is a 25% cancellation/restock fee Stage 2- (6-10) days- there is a 50% cancellation/restock fee - Stage 3 (11-15) there is a 75% cancellation /restock fee. So please be sure you really want the item and you have agreed to our Terms For Mascot Costumes : Any cancellation of a Mascot Costume within 3 days is entitled to a 50% pre production and restocking fee. So please be sure you really want the item and you have agreed to our Terms
 

 

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